Paper: Cues And Control In Expert-Client Dialogues

ACL ID P88-1015
Title Cues And Control In Expert-Client Dialogues
Venue Annual Meeting of the Association of Computational Linguistics
Session Main Conference
Year 1988
Authors

We conducted an empirical analysis into the relation between control and discourse struc- ture. We applied control criteria to four di- alognes and identified 3 levels of discourse structure. We investigated the mechanism for changing control between these structures and found that utterance type and not cue words predicted shifts of control. Participants used certain types of signals when discourse goals were proceeding successfully but resorted to interruptions when they were not.