ACL Anthology Network (All About NLP) (beta) The Association Of Computational Linguistics Anthology Network |
ACL ID | P09-1096 |
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Title | SMS based Interface for FAQ Retrieval |
Venue | Annual Meeting of the Association of Computational Linguistics |
Session | Main Conference |
Year | 2009 |
Authors |
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Short Messaging Service (SMS) is popu- larly used to provide information access to people on the move. This has resulted in the growth of SMS based Question An- swering (QA) services. However auto- matically handling SMS questions poses significant challenges due to the inherent noise in SMS questions. In this work we present an automatic FAQ-based question answering system for SMS users. We han- dle the noise in a SMS query by formu- lating the query similarity over FAQ ques- tions as a combinatorial search problem. The search space consists of combinations of all possible dictionary variations of to- kens in the noisy query. We present an ef- ficient search algorithm that does not re- quire any training data or SMS normaliza- tion and can handle semantic variations in question formulatio...