Paper: SMS based Interface for FAQ Retrieval

ACL ID P09-1096
Title SMS based Interface for FAQ Retrieval
Venue Annual Meeting of the Association of Computational Linguistics
Session Main Conference
Year 2009

Short Messaging Service (SMS) is popu- larly used to provide information access to people on the move. This has resulted in the growth of SMS based Question An- swering (QA) services. However auto- matically handling SMS questions poses significant challenges due to the inherent noise in SMS questions. In this work we present an automatic FAQ-based question answering system for SMS users. We han- dle the noise in a SMS query by formu- lating the query similarity over FAQ ques- tions as a combinatorial search problem. The search space consists of combinations of all possible dictionary variations of to- kens in the noisy query. We present an ef- ficient search algorithm that does not re- quire any training data or SMS normaliza- tion and can handle semantic variations in question formulatio...