Paper: Dialogue-Oriented Review Summary Generation for Spoken Dialogue Recommendation Systems

ACL ID N10-1008
Title Dialogue-Oriented Review Summary Generation for Spoken Dialogue Recommendation Systems
Venue Human Language Technologies
Session Main Conference
Year 2010
Authors

In this paper we present an opinion summari- zation technique in spoken dialogue systems. Opinion mining has been well studied for years, but very few have considered its appli- cation in spoken dialogue systems. Review summarization, when applied to real dialogue systems, is much more complicated than pure text-based summarization. We conduct a sys- tematic study on dialogue-system-oriented review analysis and propose a three-level framework for a recommendation dialogue system. In previous work we have explored a linguistic parsing approach to phrase extrac- tion from reviews. In this paper we will de- scribe an approach using statistical models such as decision trees and SVMs to select the most representative phrases from the ex- tracted phrase set. We will also explain how ...