Paper: The Tao Of CHI: Towards Effective Human-Computer Interaction

ACL ID N04-1027
Title The Tao Of CHI: Towards Effective Human-Computer Interaction
Venue Human Language Technologies
Session Main Conference
Year 2004
Authors

End-to-end evaluations of conversational dia- logue systems with naive users are currently uncovering severe usability problems that re- sult in low task completion rates. Preliminary analyses suggest that these problems are related to the system’s dialogue management and turn- taking behavior. We present the results of ex- periments designed to take a detailed look at the effects of that behavior. Based on the result- ing findings, we spell out a set of criteria which lie orthogonal to dialogue quality, but neverthe- less constitute an integral part of a more com- prehensive view on dialogue felicity as a func- tion of dialogue quality and efficiency.