Paper: Robust And Flexible Mixed-Initiative Dialogue For Telephone Services

ACL ID E99-1051
Title Robust And Flexible Mixed-Initiative Dialogue For Telephone Services
Venue Annual Meeting of The European Chapter of The Association of Computational Linguistics
Session Main Conference
Year 1999
Authors

In this work, we present an experimental analysis of a Dialogue System for the au- tomatization of simple telephone services. Starting from the evaluation of a preliminar version of the system we 1 conclude the ne- cessity to desing a robust and flexible system suitable to have to have different dialogue control strategies depending on the charac- teristics of the user and the performance of the speech recognition module. Experimen- tal results following the PARADISE frame- work show an important improvement both in terms of task success and dialogue cost for the proposed system.