Paper: Identifying fake Amazon reviews as learning from crowds

ACL ID E14-1030
Title Identifying fake Amazon reviews as learning from crowds
Venue Annual Meeting of The European Chapter of The Association of Computational Linguistics
Session Main Conference
Year 2014
Authors

Customers who buy products such as books online often rely on other customers reviews more than on reviews found on specialist magazines. Unfortunately the confidence in such reviews is often mis- placed due to the explosion of so-called sock puppetry?authors writing glowing reviews of their own books. Identifying such deceptive reviews is not easy. The first contribution of our work is the cre- ation of a collection including a number of genuinely deceptive Amazon book re- views in collaboration with crime writer Jeremy Duns, who has devoted a great deal of effort in unmasking sock puppet- ing among his colleagues. But there can be no certainty concerning the other re- views in the collection: all we have is a number of cues, also developed in collab- oration with Duns, suggesting that a ...