Paper: A Case Study Of Natural Language Customisation: The Practical Effects Of World Knowledge

ACL ID C92-2122
Title A Case Study Of Natural Language Customisation: The Practical Effects Of World Knowledge
Venue International Conference on Computational Linguistics
Session Main Conference
Year 1992
Authors

This paper proposes a methodology for the eustomisa- tion of natural language interfaces to information re- trieval applications. We report a field study in which we tested this methodology by customising a com- mercially available natural language system to a large database of sales and marketing information. We note that it was difficult to tailor the common sense reason- ing capabilities of the particular system we used to our application. This study validates aspects of the sug- gested methodology as well as providing insights that should inform the design of natural lauguage systems for this class of applications.