Paper: Identifying Emotional and Informational Support in Online Health Communities

ACL ID C14-1079
Title Identifying Emotional and Informational Support in Online Health Communities
Venue International Conference on Computational Linguistics
Session Main Conference
Year 2014
Authors

A large number of online health communities exist today, helping millions of people with social support during difficult phases of their lives when they suffer from serious diseases. Interactions between members in these communities contain discussions on practical problems faced by peo- ple during their illness such as depression, side-effects of medications, etc and answers to those problems provided by other members. Analyzing these interactions can be helpful in getting crucial information about the community such as dominant health issues, identifying sentimental effects of interactions on individual members and identifying influential members. In this paper, we analyze user messages of an online cancer support community, Cancer Survivors Network (CSN), to identity the two types of so...